What is the role?

Place Exchange is seeking an upbeat, energetic, and self-motivated Client Success Manager to join the Client Success team and help cultivate relationships with our existing agency and advertiser partners in LATAM as a strategic advisor. You will use your client service skills and knowledge of agency inner workings to manage renewal business and identify opportunities that drive incremental revenue. You will use your communication and time management skills to track and resolve any client issues, communicate relevant updates, and successfully exceed client service expectations. The right candidate is energized by the opportunity to break new ground in establishing OOH as the next major channel for programmatic buyers and marketers. Experience working in an Account Management or Client Success role is vital, and experience with programmatic and/or programmatic OOH advertising is a major plus.

This is a fast-paced, detail-oriented, and varied role that is perfect for you to delve deep into the emerging programmatic channel of OOH. You should have outstanding interpersonal and customer service skills, and the ability to thrive in a team environment.

We'd love to hear from you if you have:

3+ years of experience working in account management or client success
3+ years of experience in the programmatic media space (buy-side or sell-side)
Extensive familiarity with the ad tech ecosystem and key trends
Experience working with demand-side platforms (DSP) and supply-side platforms (SSP)
Proven track record of success driving revenue, farming existing business, and upselling
Strong analytical base with experience with various business intelligence or reporting tools
Strong oral and written communication skills to effectively present technical products to non-technical customers, and negotiate deals
Collaborative, team-oriented working style
Fluency in Spanish

Responsibilities:

Achieve Place Exchange's programmatic advertising revenue objectives by managing relationships with a portfolio of existing agency partners
Own a revenue target, inclusive of existing and growth opportunities, for a defined set of Place Exchange customers
Continue to educate, consult, and update agency partners on Place Exchange's programmatic value proposition, new offerings, and alignment with their business to renewal and incremental revenue
Implement training and education efforts with wider agency teams
Initiate and drive ongoing incremental revenue opportunities, sell through new products, conduct QBRs, and ensure Place Exchange maintains high visibility with partners.
Act as the buy-side champion for our media owner partners, focused on growing partner-specific and Place Exchange holistic revenues
Work with Marketing to develop partner messaging, sales tools, and supporting collateral for partner offering
Deliver agency feedback to internal teams for consideration and improvements

Benefits of working at Place Exchange:

Startup culture, focused on developing innovative solutions at a fast pace
Opportunity to own meaningful work streams and drive real impact for the business
Comprehensive health benefits
Equity incentives
Generous time off: 20 PTO days, sick days, and Summer Fridays
Monthly cell phone and quarterly work-from-home stipends
Place Exchange Gives Back program with volunteer opportunities and charity donation matching
Opportunity to grow, have fun and be part of a fast-growing company changing the face of an industry
Direct access to work with and learn from an experienced management team, passionate about the business and the development of our employees

LATAM Opportunities

Client Success Manager, Programmatic (LATAM)