JOB IDENTIFICATION

· Member of Operations Department

· Office in Minneapolis or Remote

MAIN PURPOSE

· Responsible for the onboarding, training and support of the Out-of-House software platform for operators and agencies.

RESPONSIBILITIES

Meeting with clients following the sale of software packages to collect data and other information required to customize software systems.
Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
Communicating with clients throughout the software customization process to obtain feedback and approval.
Customizing software systems based on clients’ individual needs and specifications.
Educating clients on how to use purchased software systems and customized system features.
Creating a specialized document for each client, detailing all customizations made.
Installing customized software systems and all necessary components.
Ensuring that the project team is aware of key deliverables and project milestones.
Providing cost and time estimates to clients who require additional customizations to be done.

POSITION REQUIREMENTS & SKILLSET

START DATE

· Immediate

Remote Customer Success jobs